General terms and conditions of sale



Our sales are subject to the present general conditions which prevail over any other clause from the buyer. Any order sent by the buyer implies his adherence without limitation or exception to these general terms and conditions of sale. In addition, the purpose of these general terms and conditions of sale is to inform any potential buyer about the conditions under which the seller carries out the sale and delivery of the products ordered. The simple fact for the buyer to click on an icon allowing him to have knowledge of the present general conditions of sale and to order a product in application of the present general conditions of sale, will be worth irrevocable and definitive consent on behalf of the customer on all the provisions appearing in the general conditions of sale.

Contract Shaping and Orders

Orders placed through the website are binding on the buyer as soon as the phone call from the email is received or as soon as the order given by the buyer on the website is accepted.

In accordance with article L.111-1 of the Consumer Code, the data allows the Customer, before the agreement is concluded, to know the essential characteristics of the product he wishes to order.

The Customer chooses a product from different categories.

The products offered by ProBox are described and presented as accurately as possible.

The photos and graphics in the catalogues are only indicative.

In the event that a supplier modifies a product, the graphic representation of the latter shall not engage the responsibility of our company or even affect the validity of the sale.

Offers are only valid while stocks last.

From the moment the Customer has registered his order, he is considered to have accepted with full knowledge of the facts and without reservation the prices, volumes and quantities offered for sale and ordered.

We recommend the Client to keep this information on a paper or computer document.


  • The prices indicated on the site are inclusive of tax.
  • The selling prices of the products are those in force at the time of registration of the order, excluding transport costs.
  • The selling prices of the products can be modified at any time by the occurrence of external events.
  • Shipping costs are payable by the Customer (unless a special offer is made) and are invoiced in addition to the price of the products according to the amount of the order or the volume of the order.
  • The carriage paid amount does not include specially manufactured products.
  • The shipping cost are indicated at the time the order is registered by the Customer.


  • Payment methods : Bancontact, Visa, MasterCard, American Express

For your security, the various stages of our online payment transactions are managed according to a secure data exchange protocol that encrypts information.

Unless otherwise stipulated, the products are payable at the time of order. Any amount paid by the Customer prior to the delivery of the product constitutes a deposit on the sale price definitively due by the Customer.

We reserve the right to suspend any order and/or delivery, whatever their nature and level of execution, in the event of non-payment on the due date of any sum due by the Customer.

Late payment penalties of a variable amount, equal to one and a half times the legal interest rate, reduced pro rata temporis, any month begun being due, are automatically applicable to unpaid amounts at the end of a period of 10 days following the invoice date or upon notification of rejection of bank payment for any other means of payment. As a penalty clause, an additional compensation of 15% of the sums due will also be payable with a minimum of 75€. The delivery of any new order may be suspended in case of late payment of a previous order.

All orders will be processed as soon as payment is received.

Product Selection and Advice

The Customer, having familiarised himself with the products characterised and marketed, has, under his own responsibility and according to his needs as he has determined them, made his choice of the products that are the subject of his order. In addition, the Customer, knowing alone the other products he uses, is the sole judge of the compatibility of the products ordered with those used by him.

Delivery & Receipt

Our delivery times are indicative and are for all orders placed before 1:00 pm from Monday to Friday. Orders placed on Saturday and Sunday will not be processed until the following Monday. No shipments will be processed on Saturdays and Sundays. We do not carry out deliveries directly : these are entrusted to transport partners. The delivery times are those generally noted according to the delivery zones, and communicated by our usual transport partners. In general, the average delivery time is 1 to 2 days, subject to product availability. Delivery dates are given as an indication only. Some rural and remote areas may require up to 5 days delivery. Our company cannot be held liable for any reason whatsoever in the event of late delivery. A delay in delivery cannot, under any circumstances, give rise to a cancellation of the order, a reduction in price, or damages.

Our company reserves the right to make partial deliveries with corresponding invoices. In this case, the buyer will not be able to take advantage of waiting for the balance of his order to defer payment for the corresponding delivered products.

Delivery is considered to be made as soon as the product is made available to the Customer by the carrier, as evidenced by the handing over of a delivery note signed by the Customer. Our goods, shipped carriage paid or carriage forward, travel at the risk of the recipient. It is therefore up to the Customer to check shipments on arrival and to make any reservations and claims that appear justified. The said concerns and claims must be sent to the carrier, by registered letter with acknowledgement of receipt, within three (3) working days following delivery of the products. A copy will be immediately sent to our company.

Cancellation & Guarantees

All products benefit from the “satisfied or reimbursed” clause for 14 days from the date of delivery. If a product does not meet your expectations, you can therefore, at your choice, ask us to exchange or refund it. The products must be returned to us in perfect condition for resale, complete in their original packaging. The costs relating to the return of the product are the responsibility of the buyer.

Under no circumstances may the product be returned without the prior agreement of our company, which will assign a return number to the returned product. Requests should be made by e-mail or by a simple phone call to ProBox.

Ownership right

The seller retains full and complete ownership of the products sold until full payment of the price: principal, costs and taxes included. In the event of non-payment, we will be able to proceed to the recovery of the goods.

The transfer of risks relating to the product will take place when the ordered product is handed over to the carrier. It is therefore up to the Customer to take out insurance at his own expense to cover all risks, in particular damage and loss.

The Client shall refrain from reselling, renting or giving as a guarantee, part of the products before full payment of the sums due to ProBox.


The seller may not be held liable in any way whatsoever for any indirect damage. In case of direct damage, the seller’s liability is limited to a maximum amount of 1,500 euros.

Cancellation clause

In the event of partial or total breach of any of the buyer’s obligations, the seller shall be entitled to terminate this contract. The early termination of the contract by the seller shall not discharge the buyer from all his obligations arising from this contract and contracted prior to its termination. In particular, the buyer shall be liable for the payment of any sums due to the seller pursuant to the contract. Should the buyer fail to pay the sums due within fifteen (15) days from the date of termination of the contract by the seller, the latter shall be entitled to implement any procedure enabling it to recover the amount of the sums due, and to implement the provisions relating to the retention of title clause, without prejudice to any damages that may be due by the buyer by reason of the breach of its contractual obligations.

Privacy & Security

ProBox undertakes to never store the banking information of its clients. All the information you enter is secured with SSL technology. Your information is encrypted and sent directly to our payment service where your payment request is authorised. Your banking information is not stored on our servers at any time.